Shipping & Returns

Domestic & International Shipping

There is a delivery charge of £5.95 for all orders within the UK.

For any international orders, please contact us but please bear in mind that there are many things to consider depending on your country’s regulations, such as import duties and taxes, which are not included in our prices. These charges are typically collected by the carrier or upon delivery. As the buyer, you are responsible for any customs and duties applicable to your shipment. Customs policies vary widely from country to country. We recommend contacting your local customs office for detailed information on import duties, taxes, and regulations.

All orders are subject to availability. Within the UK, all orders are dispatched using a signed-for service within 28 days of your order being placed with us. As each and every blanket is lovingly bound, whipped, labelled and packaged by hand, your patience is appreciated. It may be that your order is despatched far more quickly than the 21 day timescale we give but we want to ensure that we manage expectations properly. If you need an item for a significant date, please send us an email to hello@whisperandweave.com and we will do our best to help.

Returns & Exchanges

We accept returns up to 14 days after purchase, with the exception of items that have been Monogrammed, as they are not able to be refunded/exchanged,(this is clearly stated on our website, at the time of purchase of this add on service etc) ,the only exception to this, is in the unlikely event that the product is faulty. 

To make a return, Items must be in their original packaging, unused, and in the same condition in which you received them. When returning an item, we always recommend that you use a signed-for, insured, and trackable service, as we will require proof of postage before completing returns. We cannot be held responsible for items that do not make it back to us, and in the unfortunate event that this may happen, you will be required to seek reimbursement for your entire order plus postage costs from your chosen courier. Please be aware of choosing purchase shipping insurance up to the value of the amount paid for the entire purchase, to make sure you are covered.

Please contact us if you wish to arrange a return.

Damaged or faulty items

In the unlikely event that your item is damaged or faulty, please contact us and we will aim to help as quickly as possible., we want you to be really happy with your purchase, so we will do our best to resolve any issues for you as quickly as possible so that things are back on track asap.